Understanding and responding to your unique requirements,
at home and abroad.
As our Priority Banking customer, you deserve no less.
By placing an experienced team of managers and specialists at your service along with exclusive and differentiated banking channels, we are committed to delivering a premium level of service and attention wherever you are. It’s what you can expect from a total banking relationship.
Dedicated Relationship Team
When you become a Priority Banking customer, a dedicated and skilled Relationship Manager is assigned to manage your interests and oversee your total financial relationship with the Bank.
Your Relationship Manager is ably supported by a highly experienced team of customer service managers and product experts who can help you on a wide range of financial needs such as investments, foreign exchange, insurance, mortgages and other business account services.
With our team approach, you will be assured of receiving the right level of service, expertise and attention in your banking relationship with us.
Ask Once and It's Done Service
As our Priority Banking customer, we understand your need for a faster, simpler and differentiated banking experience. From the way you bank with us, to the way you reach us.
Your interactions with us are always facilitated through dedicated banking channels which provide you with the exclusivity that you deserve. These include Priority Banking Centres, tellers and a dedicated hotline.
Your transactions and new product applications ranging from deposits to credit card and property loans are both simplified and fast-tracked, freeing you up for the more important things in life. Moreover, now the account opening process can start at the convenience of your home or office. Personalised debit card and cheque leaves* are available on account opening.
Your specific requests will always be responded to promptly with answers and solutions from our empowered relationship teams at our branches and call centres.
We also understand that at times we may not get things right. But once you bring it to our attention, we will ensure that we will resolve it within the shortest possible time, keeping you fully informed in the process.
As a Priority Banking customer, all you need to do is ask us once and we will ensure that it gets done.
*Terms and Conditions apply.
Exclusive Banking Channels
In keeping with the service that you deserve, we offer you access to a full range of exclusive and differentiated banking channels which include:
- Priority Banking Centres with full banking service capabilities, including meeting rooms that provide discretion and confidentiality to consult your relationship team and conduct your transactions.
- Priority Banking teller queues in all our branches.
- Priority Banking exclusive hotline number 800 4949 with direct access to an experienced Customer Service Representative.
- Priority Banking Centres with free Starbucks coffee served.
These simple yet effective time-saving measures help you complete your banking transactions faster and with the level of comfort that you are accustomed to.
International Banking Services
Seamless international banking beyond borders.
Your global connectivity is as important as your global access to funds. Whether you are travelling overseas, settling in a new country or investing overseas, we are able to provide comprehensive solutions to meet your financial needs, onshore and offshore.1
International recognition for you and your family.
When you qualify as a Priority Banking customer in any one country, your status will extend worldwide. This will allow you to enjoy the privileges offered by that country for your accounts as a Priority Banking customer. What’s more, your family can also enjoy the same recognition, whether they are living with you at home or overseas.
Designated International Banking Centres worldwide.
A warm welcome awaits you and your family at more than 200 Priority Banking Centres or designated international banking centres across Asia, Africa and the Middle East.
Present your Priority Banking cards at these Centres and you will receive:
- Use of our exclusive Priority Banking lounge facilities
- Local and offshore banking information upon request
Pre-Arrival Account Opening.
As our Priority Banking customer, your needs are always anticipated. For example, if you’re relocating to another country, you can enjoy the convenience of our pre-arrival account opening service. Simply give us the details ahead of time and, subject to local laws and regulations, your new accounts will be opened and ready when you arrive.
Global Link – One-click access to your worldwide accounts.1
Our Global Link online banking feature instantly allows you to have a consolidated view of all your Standard Chartered Bank accounts as well as transfer funds in different currencies, even if your accounts are in different countries.
Rebate3 on International Fund Transfers.
Enjoy a rebate of Outward Telex Transfer remittance charges4 for international fund transfers between Standard Chartered Bank accounts. This is applicable at all our branches and online banking.
Free worldwide debit card network.
Your Standard Chartered Bank debit card is your passport to financial convenience as you can access your accounts and make cash withdrawals free of charge4 at Standard Chartered and Visa/MasterCard ATMs worldwide.
Emergency cash services.
Unexpected accidents like losing your wallet can be inconvenient, but not if you are a Priority Banking customer. That's because with a simple call to your home phone banking centre, we can arrange for emergency cash to be delivered to our designated Priority Banking centres and Travelex outlets in over 500 locations across Asia, US, Australia, New Zealand, Europe and Middle East.
Global foreign exchange discounts at Travelex.6
Present your Priority Banking cards and you will receive special discounts on foreign exchange at Travelex outlets in over 740 locations across 20 countries.
International financial solutions – local and offshore.
You are always our priority. Whether you are at home, investing overseas or even relocating to other countries, we are here for you, providing comprehensive solutions to serve your international financial needs, both onshore and offshore. Best of all, a local Relationship Manager will always be on hand to assist you, from enquiries on overseas account openings to expert advice on local markets. It’s our commitment to you, for your peace of mind wherever you go.
1 International services or benefits may not be available in all countries and are subject to local laws and regulations. Please contact your branch or your Relationship Manager for more details.
2 Your family members must hold an eligible bank account with Standard Chartered Bank.
3 Customers will receive a fee rebate within 7 working days approximately from the date of the transaction. Corresponding and beneficiary bank charges (including charges from foreign Standard Chartered entities) may apply and are not included in this.
4 All fee waivers, charges and exchange rates are subject to change at the Bank's discretion and may be adjusted from time to time. For the latest information on services charges and terms and conditions, log on to www.standardchartered.ae
5 Emergency Cash Services
Collection at Standard Chartered Bank branches
- Limited to 1 transaction per month
- Limited to US$5,000 per transaction
- Handling fees, fees imposed by other banks, and other charges, if applicable, may apply
- You may only collect emergency cash from Travelex outlets if SCB does not have branches in a country
- Before collecting emergency cash, you will need to produce some form of identification (with your photograph on it) so that Travelex can verify your identity.
- Limited to 1 transaction per month
- Limited to US$2,000 per transaction
- Handling fees and other charges (if applicable) may apply
6 Subject to Travelex Terms and Conditions. For details of rate discounts, please refer to www.travelex.com/rewardscard.
Conversion shall be effected at the Bank’s then prevailing rate of exchange for such currency or any rate prescribed by any relevant organisation involved in the services or package.
Terms and conditions apply. For more details, please contact your Relationship Manager.
